Privacy policy

What this policy covers

This policy covers this website and the SocialAt Agent app, which prepares social media content for a business and publishes only what was approved.

What we collect when you sign up

The user's name, email and phone number, and the account's sign-in details.

What you tell us about the business: its name, field, city, audience, tone and products.

Files you upload, drafts, edits and approvals. They are used to prepare the content, and only what you approved is published.

When you connect a social network

You connect on the network's own sign-in screen. We never ask for or store your password to the network.

We store the account or page ID, the username, the permissions you granted and an access token. The token is kept encrypted, in a separate vault.

The access is used only for what you asked for: to publish content you approved, to show you how your posts perform, and to show comments and reply to them when that option is on.

We collect data only from a network you connected yourself. What we collect from each network:

Facebook and Instagram, through Meta: the Pages and business accounts you chose, publishing posts, carousels and stories, and engagement data for your posts. We also keep your Facebook user ID, to match a deletion request that comes from Meta.

Threads: profile details, publishing posts, and replies to your posts so we can show them and answer them.

YouTube: channel details, uploading videos you approved, and comments on your videos.

TikTok: basic profile, and uploading videos you approved to the account.

LinkedIn: name and ID, and publishing posts you approved.

Comments and messages from others

When the option is on, we store the text of a comment or message to your account, and the username and ID of the person who wrote it. This lets us show it to you and suggest a reply.

After 90 days the text, the name and the ID are deleted, and so is the text of the reply. Only counts remain: how many comments there were and how many were answered.

Artificial intelligence

To write drafts, create images and phrase replies, business details, content and comments are sent to AI providers: Microsoft Azure OpenAI, and Anthropic's Claude through Microsoft's or Amazon's cloud. The providers do not use the data to train models.

To research trends on the web, only the business's field and city are sent, to Microsoft Bing search.

Where the data is kept and who sees it

The data is kept in Microsoft Azure, on servers in the European Union. Only Social AT staff who need it to provide the service can access it.

We do not sell data and do not use it for advertising. It goes only to the providers that run the service: Microsoft, the AI providers, the networks you connected, and Meta's WhatsApp if you chose to get updates there.

Data is given to an authority only when the law requires it.

Cookies

The website sets no cookies. The app sets one cookie that is needed to keep you signed in, and uses no cookies for analytics or advertising.

YouTube and data from Google

SocialAt Agent uses YouTube API Services. Connecting a YouTube channel is subject to the YouTube Terms of Service and the Google Privacy Policy.

You can revoke SocialAt Agent's access to your Google account at any time, on the Google security settings page or by disconnecting the channel in the app. After access is revoked, the data received from YouTube is deleted within 7 days.

SocialAt Agent's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. This data is not used for advertising or to train models.

How long we keep data

The access token to a network is deleted when you disconnect it in the app, or when a deletion request comes from the network.

Comments, messages and their writers' details are deleted after 90 days.

Business details, content and files are kept while the account is active. After the account is closed they are deleted within 30 days, except what the law requires us to keep.

Your rights

You can ask to see your data, correct it or delete it, at the address at the end of this page. We reply within 30 days.

All the ways to delete data, including deletion that starts from inside Facebook, are on the data deletion page.

The website and email to us

The website runs no analytics or advertising tools and has no forms. Fonts load from Google Fonts, so your browser contacts Google's servers when the page opens.

An email to the address on the website passes through Cloudflare's email routing and reaches Social AT's inbox at Google. We use what it says only to get back to you about SocialAt Agent, and pass it to no one else.

Age and changes

The service is meant for businesses, and for people aged 18 or over.

When this policy changes, the date at the top of the page changes. We also announce a material change by email to the app's users.